Akram S Wsv
map-marker Frederick, Maryland

Poor service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I am writing to express my deep disappointment regarding the recent service experience I had at your establishment, Mr. Tire located at 900 N.

East Street. On March 16, 2024, I entrusted Mr. Tire with the task of switching the rims and tires on my vehicle. Prior to leaving my car in your care, I specifically communicated with the manager, Pete, emphasizing that I would be retrieving the other rims and tires upon completion of the service.

Regrettably, upon collecting my vehicle, I discovered that one of my tires, a Pirelli P Zero, had incurred irreparable damage while under the care of your establishment. Despite my attempts to address the matter with Pete, I was disheartened by the lack of professionalism and accountability displayed. Instead of engaging directly with me, Pete delegated the resolution to another employee, who callously dismissed my concerns, asserting that such incidents are commonplace and refusing any form of compensation. Furthermore, I was dismayed to find that the quality of service extended beyond the damage to my tire.

Upon driving my vehicle, I immediately noticed a significant increase in ride discomfort. It was only after my tire pressure monitoring system alerted me to a potential issue that I investigated further, discovering that my tires had been overinflated to a dangerous 90 psi, well beyond the recommended maximum of 50 psi for Michelin Pilot Sport 4S tires. This oversight not only compromised my safety but also posed a severe risk of a blowout. As a conscientious consumer, I am deeply troubled by the disregard for safety protocols and the lack of competence exhibited by your team.

It is alarming to consider the potential consequences of such negligence, which could have resulted in catastrophic outcomes. In light of these concerning experiences, I feel compelled to caution others against patronizing Mr. Tire at 900 N. East Street.

The disregard for customer safety and the deficient level of customer service underscores the urgent need for corrective action within your establishment. I strongly advocate for a comprehensive review of safety procedures and customer service standards, commencing with thorough training initiatives for all staff members, including managerial personnel. It is my sincere hope that by addressing these issues promptly and implementing necessary reforms, Mr.

Tire can regain the trust and confidence of its clientele. Thank you for your attention to this matter, and I trust that you will take appropriate steps to prevent similar incidents in the future.

View full review
Loss:
$400
Cons:
  • Consistent issues

Preferred solution: Full refund

User's recommendation: Don’t go there

brandon h Eut

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Brunswick, New Jersey

Car repairs

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mr Tire - Car repairs
Mr Tire - Car repairs - Image 2
Mr Tire - Car repairs - Image 3
Mr Tire - Car repairs - Image 4
I paid to have my car fixed It has been at your shop 3 times for the same issue still has not been fixed I was charged for my car being fixed I can't get a refund and my car is still not fixed
View full review
Loss:
$378
Cons:
  • Did not fix my car and wont give me a refund

Preferred solution: Full refund

User's recommendation: Don't bring your car here they wont give you a refund or fix your car

Sandra B Ynj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ellicott City, Maryland

Failed service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mr Tire - Failed service
Mr Tire - Failed service - Image 2

I went in on a Sunday morning for 10am appt 15mins early. After sitting for 45min they finally took my vehicle back.

30mins later I pay for the oil change and what is advertised as a courtesy inspection and free tire rotation. I walk back in to get the yellow copy of services performed and ask about my coolant which I was told was good.

After looking over the paper work I noticed my inspection and tire rotation was not completed so I also checked my coolant which is below the minimum line so I called to inform them of my situation at that time the gentalman on the phone told me I didn't ask for the inspection or tire rotation that comes with the oil change even though it states it on the invoice and when I tried to explain that he asked if I was going to let him talk after trying to blame this mix up on my appointment name being spelled wrong. At this point I don't even want to go back to that location in Ellicott city Maryland but I would like the services I paid for to be preformed.

View full review
Cons:
  • No accountability
  • No customer service
  • No supervision making sure customers get the service they pay for

Preferred solution: Deliver product or service ordered

Christopher S Vjm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Owego, New York

Poor service and damage done to vehicle

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mr Tire - Poor service and damage done to vehicle
Stripped lug nuts scratched rim was told no technician on staff when they were still open for another 2 hours tired selling me new tires when a just a plug was needed and was told the striped lug nuts and scratches where not there problem
View full review

User's recommendation: Don’t go

Garoo C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad roters

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Had the brakes and rotos replaced approximately four months ago. After a 4 day rain and cold weather the rotors rusted so bad I couldn't move the car had to back up slowly to break the rust from the brake pads.

I've never encountered anything like this in my 50 years of having repairs done and brakes installed. As of this writing new brakes and rotors were installed by lester glenn of freehold a new car dealer. I have entrusted my car to mr tire of toms river for over 7 years. My reviews of your car repair center will be less than favorable with details of the product used.

I will not be returning for service again due to my safety concerns. After this occurred my concerns with stopping the car had me worried. It definitely affected the stopping of the car.

Thank you for your anticipated response to this issue. Respectfully Gary Carrera

732-245-****

View full review
Loss:
$765
Pros:
  • Screw you with a smile
Cons:
  • Parts used are unsafe for driving

Preferred solution: Full refund

User's recommendation: Stay away from them, inferior parts used. The rotors were rusting from the inside out.

Resolved
David C Afg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Valve stems did not get replaced

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Mar 22, 2024

Company fixed the issue and I have been provided with apology. Clean the rims replace valve stems redid alignment but the wheels still off but I'm done

Original review Feb 21, 2024
Did not get the right service got charge $123 for mountain and balancing but no valve surgery replaced in the rims did not get cleaned
View full review
Loss:
$100
Pros:
  • Cleaned up
Cons:
  • Pay what you r doing

Preferred solution: Price reduction

Sheila C Zww

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Aberdeen, Maryland

Bad service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I had an oil change there in December 2023 the guy told me I needed an oil plug the next time I come in . The next day oil started leaking .

I went to see the guy 2/24/2024 he told me he will order it and to come back Monday so he could put it on . Well my appointment was at 2:00pm the guy came to me 3 different times and told me that it wasnt the plug it was something that cost 425$ the plug didnt fit . My husband came and told him that he said it was the plug and just put it on so he could get the car . The guy started yelling at him so an argument occurred another guy name Tyler Kinnison came up to my husband very rude and told him to get off the property and pushed him my husband hit him and a fight occurred they called us *** Very sad Im calling the BBB .

The guy didnt fix my car they took the oil out and pushed my car out and now your gonna have to call a tow truck. I paid him already for my services and they kept my 10.00 but also took my oil out that was still full from my oil change in December. I want my oil change monies back and also my 10.00$ that they kept.

The police were called and the African American manager did or said NOTHING!! HORRIBLE SERVICE I WILL NEVER GO BACK NOR RECOMMEND IT TO ANYONE EVER .!!!

View full review
Loss:
$63
Pros:
  • No pros
Cons:
  • Horrible service

Preferred solution: Full refund

User's recommendation: NEVER

Annalynn Zvj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clarksville, Maryland

Poor service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Took car in for flat tire, took over 5 hours to fix it. Said tire had screw. Paid for repair and left, didnt even get out of parking lot and there was a strong thumping underneath the center of my car. Immediately drove car back, had them drive car round parking lot, said they would fix it. Thirty minutes later tell me the lights and bolts we not tightened enough so have to replace them, told me I wouldnt be charged, told him he got that part right. Waited over and hour and still nothing, having to leave car overnight.
View full review

User's recommendation: Don’t bother!

Sheila C Zww

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad service

Mr Tire - Bad service
Mr Tire - Bad service - Image 2
Mr Tire - Bad service - Image 3
Already wrote you and I want my money back. Bad service and you have my review. Your just as bad as Mr Tire
View full review
Loss:
$250
Pros:
  • No pros
Cons:
  • Bad customer service

Preferred solution: Full refund

Mechelle F Gmu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pasadena, Maryland

Unsatisfied with service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mr Tire - Unsatisfied with service
Mr Tire - Unsatisfied with service - Image 2
Showed for my appointment and was told I would be finished in an hour for an alignment. After an hour had passed I walked outside and noticed my truck had not moved so I asked if I was finished and they replied they hadnt even started yet. I asked what was going on they told me they were under staffed. I asked why they hadnt communicated that with me to which I was asked if I wanted my keys returned to me. Very unprofessional, very poor service. No communication and very rude staff.
View full review
Loss:
$50
Cons:
  • Very ignorant man does not care about customers
  • Poor customer service
  • Lied about timeframe

Preferred solution: Price reduction

User's recommendation: Don’t use this Mr. Tire.

Shawn G Lux

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Full refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mr Tire - Full refund

My husband and I went to Mr. Tires off Fayetteville Rd and my husband talked to a guy and told everything he wanted an oil change and to check his coolant because it was leaking.

So the guy said the coolant leak was the first he was going to check before the oil change. No phone call to let him know what's was going on and to see if wants to continue with service. They called when service was complete. Never did he say anything about charging for diagnostic fee which they broke the coolant hose and I know that for a fact because my husband and I looked at it before we went to that trash hole.So they ended up charging him for a diagnostic, coolant system labor and the oil change which they didn't charge for.

226 for nothing. That place will never and I mean never get my services again.

View full review
Loss:
$226
Pros:
  • Manager was kinda nice
Cons:
  • No pros

Preferred solution: Full refund

User's recommendation: Please please don't get service from Mr.

PAMELA P Shl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fairfax, Virginia

Had work done on car, the axel fell off an hour later on a major highway, now car is undriveable

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My son had a noise in the front of his car. Mr. Tire (Fairfax) said he needed to rear axels or he "wouldn't make it to GA." $2800 and 3 days later my son and GF take his car to the highway and the axel pops off. It requires a tow, UBERs, flights home, and now they want over $10,000 dollars to fix it. It's a 2016 CX 5, not worth more than that. They are charging per day to store it. Do I just get a lawyer?
View full review
Loss:
$14
Cons:
  • Will destroy your car

Preferred solution: The costs of the repairs currently needed. If Mr. Tires would not have touched that car, none of this would have happened. Repairs are now at $10,040, PLUS what I paid to Mr. Tire (the cause of all of this) at $2800 paid 3/5/24

User's recommendation: Go anywhere else!!!

Mike H Mll

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Mr Tire in Kings Mountain NC

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They put tires on our company truck and lined the front end. 1200 Miles later the front tire was worn slam out down to the core nylon. They said the wound replace the tire and re line the front end. They have had the truck going on four days. Our maintenance guys need the truck because all the tools are on the truck. Can you please help. I probably will take our business somewhere else
View full review

User's recommendation: Go somewhere else for your auto needs

Kathyann Zxh
map-marker Cleveland, Ohio

Issue with solon location

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My Audi Q3 broke down..

Triple A towed vehicle to solon Mr. Tire..

They called back and informed me in order to detect the problem would require a diagnostic which would cost I believe $165.00 an hour, I declined..

Told the man Id pick up the vehicle..

Stopped by the shop today and initially was shown the a receipt with a zero charge..The manager appeared and told the woman to charge me a two hour diagnostic fee..I disputed the charge..Next the manager proceeded to tell me off and to leave and to never returnI left and went back to the vehicle where two men from triple A were waiting ..upon my disbelief The manager followed me out and berated and threatened me.

We argued and he eventually went away. Is this how Mr tire treats all there customers

View full review

User's recommendation: No violence

Tom S Gll

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Elmira, New York

Seriously lack experience an manager skills

Morning my name is Tom 607483**** Me an my wife picked this store in big flats a long time ago when Bart was the manger then Eric service was excellent prices fair now there is no talent or experience an I believe they are jacking prices up just to make sales witch is crap I will never go back cant trust them you go anywhere else more talented people prices cheaper
View full review

User's recommendation: Don’t go the worst

John B Xrv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dundalk, Maryland

Mr tire sold me a BAD SET OF TIRES .

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Travel Trailer Tires . Mr tire sold me 5 tires for My travel trailer 4 years ago . 2 weeks ago I had a blowout which took out my drivers side fender skirt and wheel well . 2 days ago I had ANOTHER blowout which took out the passenger side fender skirt and wheel well. After further inspection of the other 3 tires I had no choice but to remove all tires and replace . All the remaining tires had big bulges in meaning they were about to blow at any time . I would expect to hear from Mr Tire about this . Before I contact my lawyer .
View full review
Loss:
$10000

Preferred solution: Full refund

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article