Not resolved
Customer service
Product or Service Quality

Terrible experience today at the Eldersburg Mr. Tire.

We booked last night online for the two new tire "On the Rim & Out the Door" ""Guaranteed Lowest Price" for $393. When I walked in I told them that I was here for new tires which we had reserved/scheduled online, and gave them my name. They asked me to sign the paper work, which I did. 90+ minutes later (not the "less than 60" which I had been told) I was given the total of $580+.

Apparently they automatically add in $140 for alignment and more fees for road hazard coverage. What a RIP OFF!!!!!!!!!!!!!!!!!!!! I had them remove the road hazard coverage and they gave me a discount on the alignment. I learned my lesson, ALWAYS read all the fine print and NEVER trust that they're only performing the work you request.

I guess I have too much faith in people that they're honest and not sneaking in extras. Will NEVER return to this location.

Reason of review: Pricing issue.

Monetary Loss: $121.

Preferred solution: Full refund.

I didn't like: Filthy store, Poor customer service.

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