John B Xrv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dundalk, Maryland

Bad set of tires . Travel Trailer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I purchased 4 tires 4 years ago. and 1 tire 3 years ago as a matched spare . 2 weeks ago I had a blowout which took out the drivers side skirt and wheel well . 2 days ago I had another blowout taking out the passenger side skirt and wheel well . After inspecting all other tires I found bulges in every tire meaning all tires were about to blow out at any time . If I dont get a response from Mr Tire . I guess its time to talk to lawyer .
View full review
Loss:
$10000
Pros:
  • Fair prices
Cons:
  • Poor customer service

Preferred solution: Full refund . And cover damages .

Anonymous
map-marker Crozet, Virginia

Price

Mr Tire - Price
Today I went to have a tire with a slow leak fixed,normally it cost between $20 and $25, but today iwas charged $49 and change why sucj and increase
View full review

User's recommendation: Ask price first

Hesham S Tyz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

A place to be a Franchisee

I have a Prime location at Reisterstown Road, Baltimore City MD 21215. Next to a Driving School & The MVA. The 5 Bays Mechanic Shop is equipped with four lifts, including a special lift for updated alignment and complete tire equipment capable of serving up to 22 tires. The shop features a small office with heating and cooling facilities for staff, ample space for customers, and a spacious tire storage area with racks. The tires will be included as part of the inventory. Thank you
View full review

Preferred solution: I have a prime location for a prospective Franchisee on Reisterstown Road, Baltimore City MD 21215

Anonymous
map-marker Binghamton, New York

Not liking new call set up

I would like to just be able to call the store and actually talk to someone instead of going thru a call center where you cannot understand the person on the other end. Please go back to one on one customer service when calling store
View full review

User's recommendation: Voice your opinions

Anonymous
map-marker Durham, North Carolina

Terrible workmanship and no accountability

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Long story short, I went in for an oil change and an oil sensor repair. I was upsold on a complete brake and rotor replacement, which I probably did not need.

I was willing to pay the high price, because they promised my car back in an hour. So I would be able to get to work. But three days later, my car is in worse shape than when I brought it in, and the price jumped!

Furthermore, I have not been able to reach a resolution with customer service.

The location manager is instigative, rude, and dishonest. I'm hoping to get in touch with someone who can resolve this issue, but as of now, I have to give this company a strong 1 star.

View full review

User's recommendation: RECORD EVERYTHING

Susan O Gyk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Red Bank, New Jersey

MAJOR COMPLAINT

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

This in regards to The Mr Tire location in Tinton Falls NJ. This a short version.

I spent 600.00 on tires shortly after had a continous leak in one tire. I was told to come back four times. Whoever you have there representing your company should be seriously be looked into. I have never been treated so rudely and condescending.

Do you want repeat customers or not? Look into the other reviews. Maybe you should look into another manager for that location. Now I have to go to another facility and pay for his service.

I want to be REIMBURSED for that cost.

Tell the procedure for that.

I will continuously pursue this if I do not get satisfaction. My email is sarae62@***.com.

View full review

User's recommendation: Don't Go. You will be treated rudely and disrespected. Will not stand by the product. Don't waste hundreds of dollars like I did.

Sharon R Sip

The employee broke my car

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Had a oil change done Tuesday the 9th today my car broke down reading oil change needed immediately so I checked the oil and there is none reading on the dipstick. I am currently waiting on a tow truck to take it home for you guys to come get it and fix the problem immediately
View full review

Preferred solution: The problem your technician caused fixed and repaid for towing cost

Anonymous
map-marker Greenville, North Carolina

Over pricing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mr Tire store #1069, 2255 Memorial 27834 phone# 252 756 **** quoted me a price of 1364.35 yesterday to replace the shock and struts but today when I call to pickup my vehicle Geoffrey Morris said that he had quoted 2300.00 which a complete lie and he won't release my vehicle until I pay this inflated amount the Mr Tire store price is 1364.35 need my vehicle ASAP.
View full review

User's recommendation: If enough dissatisfied customers unite we may be able to a class action lawsuit

Resolved
GAREY W Loh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Camillus, New York

Resolved: DIFFERENT MATCHING TIRES

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Oct 24, 2023

Company fixed the issue and I have been provided with apology. mr tire ordered me a new tire for replacement

Original review Oct 16, 2023
I HAVE HANHOOK 205 ** ** TIRES ON MY CAR AND MY LOW PRESURE LIGHT CAME ON ,i STOPPED AT MR TIRES IN CAMILLUS NY AND THEY FOUND A REAR TIRE HAD A STAPLE IN IT ON THE OUT SIDE ROW AND HAD TO BE REPLACED .THEY TOLD ME THEY DIDNT HAVE ANY HANHOOK TIRES BUT THEY HAD A ASSURENCE TIRE SO THEY REPLACED IT .MY LIGHT KEEPS COMEING ON EVEN AFTER HAVEING IT RESET.I LOOKED AND NOTICED THAT THE ASSURENCE TIRE WAS A 205 ** ** NOT THE SIZE THE OTHER 3 TIRES ARE .AFTER LOOKING IT UP AND SEEING THAT THE DIFFERENT SIZE WILL CAUSE THE SPEEDOMETER NOT TO READ CORRECTLY AND CAN CAUSE IT NOT TO RIDE AS SMOOTH BECAUSE OF THE DIFFERENT CIRCUMFERENCE . CAN CAUSE A DIFFERENCE AND AM THINKING THIS MAY BE WHY THE LIGHT KEEPS COMING BACK ON,MEANING THEY DIDNT REPLACE THE TIRE WITH ONE OF THE SAME SIZE I WOULD LIKE A REPLACEMENT AT NO CHARGE ,THE TIRE ONLY HAS ABOUT 500 MILES ON IT . THANK YOU FOR A QUICK RESPONCE MR GAREY WADLEIGH
View full review
Loss:
$250
Pros:
  • No apparent pros
Cons:
  • Overall inability to fix vehicle

Preferred solution: matching tire hanhook like my other 3 or at least the same size as the other 3

User's recommendation: MAKE SURE THEY PUT THE SAME SIZE AS THE OTHER TIRES

Claytria M

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Waldorf, Maryland

Up charge for

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mr Tire - Up charge for
They told me one price over the phone once seen me in person, they assume I had money and told me alignment was triple the original price. This is sad its hard being a woman consumer. Went to pep boys and got same service for original price and wonderful customer service. Jason very nasty and rude to women.
View full review

User's recommendation: Avoid this Mr. Tire Mall circle

John E Zdl

Reason listed below. Also my expectation has been that if I leave a message at this location(either during or after) business hours, no one will return my call.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Why is your Dublin Ohio location closed on Sunday (218 West Bridge Street). And there isn't even a sign in the door?
View full review

Preferred solution: I want to be able to rely on the basics of communication and that people will be working at your location during your published business hours

Cheryl B Wwt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lake Ariel, Pennsylvania

Terrible customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My son took his vehicle over to get a small gas leak checked out , when my son went to get the car there was a even bigger leak , like a faucet leak , the manager never offered to take money off the total price or nothing , poor customer service , I feel that my son needs some kind of money back , wouldn't recommend this place to anyone , such a rip off
View full review

User's recommendation: Don't go here if you wanna get ripped off

Jeff P Rmg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Solon, Ohio

Terrible service

Mr. Tire on Som Center Road in Solon, Ohio has got to be the worst tire shop Ive ever been to.

The guy at the counter was crying and whining talking about my stock sized tire being oversized and heavy and wanting to charge me extra to mount and balance them. After I camped his estrogen levels down he finally agreed to the originally agreed upon price. I drop my truck off at 1:30 pm and told it will be ready at 3pm. I come back to grab my truck and it hasnt budged.

I go inside and he says he didnt get to it yet. Wow, thanks for pointing that out to me genius. I asked what the issue was and he said the guy just finished up 2 other jobs. I reminded him that I had an appointment and he looked at me in bewilderment.

He said I could wait for the truck or bring it back in the morning. I said neither of those are happening. Give me my keys.

Im just glad nobody had to dislocate every vertebrae dealing with my oversized, heavy tires. Lol what a joke this place is.

View full review
Loss:
$96
Cons:
  • Exist

User's recommendation: Go somewhere else

Samuel B Rsc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Norfolk, Virginia

Complaint about oil change which cause leak in my driveway.

Returned to location of oil change the next day to inform them of oil leak in driveway. They inspected car and determine oil was spilled while changing and was not clean up properly. I was told to get cat litter for spill.
View full review
Pros:
  • No comment
Cons:
  • Lack of professionalism

Preferred solution: Expense to clean oil leak from driveway

Gpearson

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lutherville Timonium, Maryland

Bad service from manager

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I hate giving such a bad review for this company, Mr. Tire-Padonia MD.

Most of the people at this location were really nice but such a horrible experience with the manager refusing to complete their oil change service. I have a 2020 Mitsubishi that I took in for an oil change. Got upsaled to two new tires which was okay. Lady manager at counter, very nice.

After oil change, my mechanic had problem resetting my routine maintenance light after oil change.

Nice mechanic. Brought car around to me. Cut the car off. And as I opened the door, he turned the key back on and saw the light come back.

He tried resetting but nothing was working. We both start Youtubing solutions and finally got it off. Very courteous, polite guy.

The next time I used my car, the light was back on. I took it back to Mr.

Tire-Padonia MD location. Different manager. Rude. Told me that was not their problem.

To take it to the dealer. I couldn't get his name to report because he said I wasn't the cops. Still in front of the place, I immediately called Mr. Tire corporate customer service.

Within a few minutes of giving customer service my problem, they had a mechanic come out to reset my light. Really nice guy. Same situation, Couldn't do it. We both Youtubing.

Couldn't reset. Mechanic kept apologizing. That was okay with me. I understand when there are failures.

But not be treated rudely for no reason. I finally had to take to Mitsubishi dealer, who reset it. Found out also that I paid over $95 for synthetic oil change would have been $70 at dealership.

This one extremely rude representative just caused Mr. Tire to lose a regular customer.

View full review

User's recommendation: Avoid Mr. Tire-Padonia Md.