Mr Tire
Reviews and Complaints
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Verified Reviewer | Dundalk, MarylandBad set of tires . Travel Trailer
- Fair prices
- Poor customer service
Preferred solution: Full refund . And cover damages .
Price
User's recommendation: Ask price first
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA place to be a Franchisee
Preferred solution: I have a prime location for a prospective Franchisee on Reisterstown Road, Baltimore City MD 21215
Not liking new call set up
User's recommendation: Voice your opinions
Terrible workmanship and no accountability
Long story short, I went in for an oil change and an oil sensor repair. I was upsold on a complete brake and rotor replacement, which I probably did not need.
I was willing to pay the high price, because they promised my car back in an hour. So I would be able to get to work. But three days later, my car is in worse shape than when I brought it in, and the price jumped!
Furthermore, I have not been able to reach a resolution with customer service.
The location manager is instigative, rude, and dishonest. I'm hoping to get in touch with someone who can resolve this issue, but as of now, I have to give this company a strong 1 star.
User's recommendation: RECORD EVERYTHING
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Red Bank, New JerseyMAJOR COMPLAINT
This in regards to The Mr Tire location in Tinton Falls NJ. This a short version.
I spent 600.00 on tires shortly after had a continous leak in one tire. I was told to come back four times. Whoever you have there representing your company should be seriously be looked into. I have never been treated so rudely and condescending.
Do you want repeat customers or not? Look into the other reviews. Maybe you should look into another manager for that location. Now I have to go to another facility and pay for his service.
I want to be REIMBURSED for that cost.
Tell the procedure for that.
I will continuously pursue this if I do not get satisfaction. My email is sarae62@***.com.
User's recommendation: Don't Go. You will be treated rudely and disrespected. Will not stand by the product. Don't waste hundreds of dollars like I did.
The employee broke my car
Preferred solution: The problem your technician caused fixed and repaid for towing cost
Over pricing
User's recommendation: If enough dissatisfied customers unite we may be able to a class action lawsuit
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Camillus, New YorkResolved: DIFFERENT MATCHING TIRES
Company fixed the issue and I have been provided with apology. mr tire ordered me a new tire for replacement
- No apparent pros
- Overall inability to fix vehicle
Preferred solution: matching tire hanhook like my other 3 or at least the same size as the other 3
User's recommendation: MAKE SURE THEY PUT THE SAME SIZE AS THE OTHER TIRES
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Waldorf, MarylandUp charge for
User's recommendation: Avoid this Mr. Tire Mall circle
Reason listed below. Also my expectation has been that if I leave a message at this location(either during or after) business hours, no one will return my call.
Preferred solution: I want to be able to rely on the basics of communication and that people will be working at your location during your published business hours
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lake Ariel, PennsylvaniaTerrible customer service
User's recommendation: Don't go here if you wanna get ripped off
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Verified Reviewer | Solon, OhioTerrible service
Mr. Tire on Som Center Road in Solon, Ohio has got to be the worst tire shop Ive ever been to.
The guy at the counter was crying and whining talking about my stock sized tire being oversized and heavy and wanting to charge me extra to mount and balance them. After I camped his estrogen levels down he finally agreed to the originally agreed upon price. I drop my truck off at 1:30 pm and told it will be ready at 3pm. I come back to grab my truck and it hasnt budged.
I go inside and he says he didnt get to it yet. Wow, thanks for pointing that out to me genius. I asked what the issue was and he said the guy just finished up 2 other jobs. I reminded him that I had an appointment and he looked at me in bewilderment.
He said I could wait for the truck or bring it back in the morning. I said neither of those are happening. Give me my keys.
Im just glad nobody had to dislocate every vertebrae dealing with my oversized, heavy tires. Lol what a joke this place is.
- Exist
User's recommendation: Go somewhere else
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Verified Reviewer | Norfolk, VirginiaComplaint about oil change which cause leak in my driveway.
- No comment
- Lack of professionalism
Preferred solution: Expense to clean oil leak from driveway
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lutherville Timonium, MarylandBad service from manager
I hate giving such a bad review for this company, Mr. Tire-Padonia MD.
Most of the people at this location were really nice but such a horrible experience with the manager refusing to complete their oil change service. I have a 2020 Mitsubishi that I took in for an oil change. Got upsaled to two new tires which was okay. Lady manager at counter, very nice.
After oil change, my mechanic had problem resetting my routine maintenance light after oil change.
Nice mechanic. Brought car around to me. Cut the car off. And as I opened the door, he turned the key back on and saw the light come back.
He tried resetting but nothing was working. We both start Youtubing solutions and finally got it off. Very courteous, polite guy.
The next time I used my car, the light was back on. I took it back to Mr.
Tire-Padonia MD location. Different manager. Rude. Told me that was not their problem.
To take it to the dealer. I couldn't get his name to report because he said I wasn't the cops. Still in front of the place, I immediately called Mr. Tire corporate customer service.
Within a few minutes of giving customer service my problem, they had a mechanic come out to reset my light. Really nice guy. Same situation, Couldn't do it. We both Youtubing.
Couldn't reset. Mechanic kept apologizing. That was okay with me. I understand when there are failures.
But not be treated rudely for no reason. I finally had to take to Mitsubishi dealer, who reset it. Found out also that I paid over $95 for synthetic oil change would have been $70 at dealership.
This one extremely rude representative just caused Mr. Tire to lose a regular customer.
User's recommendation: Avoid Mr. Tire-Padonia Md.
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