Mr Tire Phone Numbers and Emails

Toll-Free Number:

  • (800) 876-6676

Customer Service:

  • (800) 876-3500

Investors/ Franchasing:

  • (800) 876-3324

Jobs/ Career:

  • (800) 876-1020

Media:

  • (800) 876-3313
    Advertising Inquiries

Mr Tire Email:

Legal
Privacy Inquiries
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Contact Information

Mr Tire Website:

Mr Tire Help Center:

Corporate Office Address:

Monro, Inc
200 Holleder Parkway
Rochester, New York 14615
United States

Other Info (opening hours):

Additional Phone:

+1 866-MY-MRTIRE

More contact details

Mr Tire Customer Service Reviews

1.4 / 5
Bad
Akram S Wsv
Poor service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I am writing to express my deep disappointment regarding the recent service experience I had at your establishment, Mr. Tire located at 900 N.

East Street. On March 16, 2024, I entrusted Mr. Tire with the task of switching the rims and tires on my vehicle. Prior to leaving my car in your care, I specifically communicated with the manager, Pete, emphasizing that I would be retrieving the other rims and tires upon completion of the service.

Regrettably, upon collecting my vehicle, I discovered that one of my tires, a Pirelli P Zero, had incurred irreparable damage while under the care of your establishment. Despite my attempts to address the matter with Pete, I was disheartened by the lack of professionalism and accountability displayed. Instead of engaging directly with me, Pete delegated the resolution to another employee, who callously dismissed my concerns, asserting that such incidents are commonplace and refusing any form of compensation. Furthermore, I was dismayed to find that the quality of service extended beyond the damage to my tire.

Upon driving my vehicle, I immediately noticed a significant increase in ride discomfort. It was only after my tire pressure monitoring system alerted me to a potential issue that I investigated further, discovering that my tires had been overinflated to a dangerous 90 psi, well beyond the recommended maximum of 50 psi for Michelin Pilot Sport 4S tires. This oversight not only compromised my safety but also posed a severe risk of a blowout. As a conscientious consumer, I am deeply troubled by the disregard for safety protocols and the lack of competence exhibited by your team.

It is alarming to consider the potential consequences of such negligence, which could have resulted in catastrophic outcomes. In light of these concerning experiences, I feel compelled to caution others against patronizing Mr. Tire at 900 N. East Street.

The disregard for customer safety and the deficient level of customer service underscores the urgent need for corrective action within your establishment. I strongly advocate for a comprehensive review of safety procedures and customer service standards, commencing with thorough training initiatives for all staff members, including managerial personnel. It is my sincere hope that by addressing these issues promptly and implementing necessary reforms, Mr.

Tire can regain the trust and confidence of its clientele. Thank you for your attention to this matter, and I trust that you will take appropriate steps to prevent similar incidents in the future.

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brandon h Eut
Car repairs
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I paid to have my car fixed It has been at your shop 3 times for the same issue still has not been fixed I was charged for my car being fixed I can't get a refund and my car is still not fixed

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Cheryl B Wwt
Terrible customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

My son took his vehicle over to get a small gas leak checked out , when my son went to get the car there was a even bigger leak , like a faucet leak , the manager never offered to take money off the total price or nothing , poor customer service , I feel that my son needs some kind of money back , wouldn't recommend this place to anyone , such a rip off

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Gpearson
Bad service from manager
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2.4

I hate giving such a bad review for this company, Mr. Tire-Padonia MD.

Most of the people at this location were really nice but such a horrible experience with the manager refusing to complete their oil change service. I have a 2020 Mitsubishi that I took in for an oil change. Got upsaled to two new tires which was okay. Lady manager at counter, very nice.
After oil change, my mechanic had problem resetting my routine maintenance light after oil change.

Nice mechanic. Brought car around to me. Cut the car off. And as I opened the door, he turned the key back on and saw the light come back.

He tried resetting but nothing was working. We both start Youtubing solutions and finally got it off. Very courteous, polite guy.
The next time I used my car, the light was back on. I took it back to Mr.

Tire-Padonia MD location. Different manager. Rude. Told me that was not their problem.

To take it to the dealer. I couldn't get his name to report because he said I wasn't the cops. Still in front of the place, I immediately called Mr. Tire corporate customer service.

Within a few minutes of giving customer service my problem, they had a mechanic come out to reset my light. Really nice guy. Same situation, Couldn't do it. We both Youtubing.

Couldn't reset. Mechanic kept apologizing. That was okay with me. I understand when there are failures.

But not be treated rudely for no reason. I finally had to take to Mitsubishi dealer, who reset it. Found out also that I paid over $95 for synthetic oil change would have been $70 at dealership.

This one extremely rude representative just caused Mr. Tire to lose a regular customer.

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How Good is Mr Tire's Customer Service?

Tom S Gll
Tom S Gll
Feels Disappointed | Feb 28, 2024

Very poor

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Christopher S Vjm
Christopher S Vjm
Feels Disappointed | Jan 10, 2024

Customer service is like the service I received horrible no call backs

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Sandra B Ynj
Sandra B Ynj
Feels Disappointed | Nov 21, 2023

Typically I don't have any issue going there but this last visit sealed the coffin. I paid for services that were not given, I was blamed for them not being given because I didn't ask for them, even though I paid for them and no one has contacted me back in regards to this issue from cooperate.

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Cheryl B Wwt
Cheryl B Wwt
Feels Disappointed | Nov 17, 2023

Mr Tire in Great Bend Pennsylvania is horrible , terrible customer service, I feel that my son was way over charged, I think he should get some of his money back , Gm is horrible , I wouldn't recommend this place to anyone

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Larkyn Zok
Larkyn Zok
Feels Disappointed | Oct 25, 2023

Horid

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Karston Wkj
Karston Wkj
Feels Disappointed | Sep 28, 2023

They charge you for parts that you didn't need your system. Manager had an attitude when I confront of them About the service work that they do they lie don't give a *** about you

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Summary of Mr Tire Customer Service Calls

893 TOTAL
CALLS
03:03 AVG CALL
DURATION
1% ISSUE
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Mr Tire?

Staff Question:

  • “Poor service and damage done to vehicle”
  • “Bad repair and insulting customer service”
  • “Poor customer service”

Product/ Service Question:

  • “Damage to my car”
  • “Complaint on work completed”
  • “The employee broke my car”

Request for Information Question:

  • “Order Questions”
  • “Worried about my bill”
  • “Check on a warranty”

Payments and Charges Question:

  • “Billing”
  • “I was over charged”
  • “Won't accept phone payments”

Refund Question:

  • “Refund or adjustment”
  • “Refund check”
  • “Refund”

Employment Question:

  • “Paycheck”
  • “W2”
  • “Former employee and need to talk to her department”

Shipping and Delivery Question:

  • “Did not get the right battery promised with hand written warranty”
  • “Did not get the right service got charge $123 for mountain and balancing but no valve surgery replaced in the rims did not get cleaned”
  • “Have not got my check”

Cards Question:

  • “Drive card”
  • “Credit card Fraud mr tire woodbury, nj”
  • “I got a gift by the mail from me tire corporation and I lost the actual gift card do I need to ask u guys if I can get another one because I didn’t use the one u send to me , thank you”

Return/ Replace Question:

  • “Got my radiator and starter replaced. I missed your tires on route nine in Sayreville and when I got my car back, and now my radio isn't working”
  • “Closest Mr Tire to my current location said they cannot access my road hazard info therefore could not honor my tire repair/ prorated replacement”
  • “Return tiees”

Account Question:

  • “Why is your Dublin Ohio location closed on Sunday (218 West Bridge Street). And there isn't even a sign in the door?”
  • “Hello i am a 100% satisfied customer and i wanted to give review but i dont have a google account can i give to you personally”

Activation/ Cancellation Question:

  • “Cancel mailings”

Other Question:

  • “To file a complaint”
  • “Not liking new call set up”
  • “Inquiring about something.”

About

Related Companies

Monro Auto Service And Tire Centers, The Tire Choice, Tread Quarters, Monro Muffler Brake And Service, Tire Barn Warehouse

Summary

Mr. Tire is an auto service center. The company specializes in custom wheels, auto repair and maintenance, tires, brake alignments and many more. Mr. Tire offers a full range of auto repair services. Mr. Tire offers items from such well-known companies as Michelin, Good Year, Pirelli, Bridgestone and others. Mr. Tire offers an opportunity of online scheduling an appointment. Mr. Tire offers a wide range of discount coupons that allow saving money. Experienced technicians aim to provide high quality repair works. Mr. Tire offers a wide selection of high quality services at affordable prices. Mr. Tire is ready to fix any breakdown.

Mr Tire reviews and complaints

Mr Tire is ranked 249 out of 1203 in Service Centers and Repairs category

Area Served

USA

Payment Methods

MasterCard

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