Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money

They say the second time is the best well I guess not for me. So once again I try to give Mr.

Tire another chance on Holcomb Bridge road in Roswell, GA to fix the issue they made a few weeks ago when they never changed my oil and handed me my keys like I didn't matter as a customer. So today low and behold this issue happened again. Like before I made a 830 appointment and dropped my car off at 7 am this morning with my keys and drop off slip in the drop box stating I need a oil change, air in my tires and a complimentary service check. So I get off of work at 12 pm and walk in to find out that the only thing they did was add air to my tires.

The owner stated I never wrote what I needed done. That was HUGE LIE. I wrote and checked the box to get a oil change and filter replaced. Why would I drop my car off to get air added.

I can do that myself. I can't believe this!!! The owner then asked me he would do the oil change but I have to wait a hour and half. He must have lost his mind.

I will NEVER come back to this place. This is by far the worse and last experience I have with them.

I guess my business for the past 3 years means nothing to them. YOU LOST A CUSTOMER.....Disgusted!!!!!!!!!

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Being lied to and my car never getting fixed.

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