Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money

I received a coupon addressed to me in the mail for a conventional oil change for $9.99. Sound too good to be true?

It is. When I arrived they told me they could not do a conventional oil change and tried to sell me another one for $36. This was at the shop at 509 Ritchie Hwy, Severna Park MD. The old bait and switch is alive and well.

The coupon was on a post card that had one of those messages to the effect "Hey, we haven't seen you in a while, here's a little something for you to get you to come back". It's not wonder they hadn't seen me in a while and chances are that they will never see me again.

Reason of review: Pricing issue.

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