Mr Tire - Mr. Tire employees lie to customers!
I recently went to Mr. Tire in Ephrata pa.
for a car inspection and emissions. When I went to pick it up, I was informed they could not do emissions test it did not qualify being short 100 miles. The manager informed me to just put some mileage on and bring it back. I asked if everything else passed inspection, and he asked his inspector who I actually heard say everything else looked good.
I come back for my free re-inspection and for the stickers he said I would get, and less than 5 min. later they were calling and asking if I got the other work done for inspection! I was never informed it needed additional work which I very verbally relayed to them. They did the inspection and I got the emissions sticker, it passed, but did not pass inspection no kidding!
I was informed that if I got the work done myself I could bring it back and another re-inspection for free. Well, my son and husband did the work and I called to make an appointment and was informed that it would cost for the inspection! That is the last time I go there and everyone else should run, not walk RUN away from Mr.
Tire in Ephrata pa. as fast as you can!!!
Reason of review: Poor customer service.
Monetary Loss: $50.
Preferred solution: Let the company propose a solution.
Mr Tire Cons: Poor customer service, Trustworthiness.
Location: New Holland, Pennsylvania
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